Shipping & Returns


When will my order be processed?


To make sure you get your order as quickly as possible we kindly advise you to pick the right color & size upon ordering.

Orders will be processed within 48 - 72 hours of ordering and will be shipped the day after. Modifications or cancellations cannot be made once the order is shipped out. 

All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.

How long does shipping take?


The estimated shipping time depends on your location. Please refer to ETA.



EU & U.K

    3 to 8 business days

          3 to 10 business days


          4 to 10 business days


In case your package is not delivered within this timeframe we will issue you a refund. 

 Shipping confirmation

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Customers are responsible for customs duties and taxes for all international orders. 


As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if your order has been tagged as a return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.

Multiple Items

When ordering multiple items at once our system usually splits these into individual packages. Therefore, please note that your order may arrive in separate packages and may also arrive at different times.


Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail.

If you are not home when delivery is made, a notice card may be left by the postal service to advise on how and where your parcel can be collected.


PrimeNovu is operated, held & represented by: 
Blue Commerce Ltd. 
Business address: 802 West Bay Road, Grand Pavilion ,KY1-1104 Cayman Islands, 
Business phone number: +4915140355182
Business email: 
Register Court: Cayman Islands