Track Order

*Note: on the purchase, the customer must accept that these delivery times are estimates only, based on the average data from 10,000+ Orders. Some orders may be faster, or slower depending on the location of the recipient and the fulfillment center used* 

 

When will my order be processed? 

We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct model and color. 

Orders will mostly be processed within 48-72hours of ordering. Modifications or cancellations cannot be made once the order is shipped out. 

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons.

 

Shipping confirmation

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are dependent upon the weight of the package and delivery location. Customers are responsible for customs duties and taxes for all international orders. 

 

Tracking

As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if your order has been tagged as a return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.

 

Multiple Items

When ordering multiple items at once our system usually splits these into individual packages. Therefore, please note that your order may arrive in separate packages and may also arrive at different times.

 

Delivery

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when delivery is made, a notice card may be left by the postal service to advise on how and where your parcel can be picked up from.

 

PrimeNovu is operated, held & represented by: 
Blue Commerce Ltd. 
Business address: 802 West Bay Road, Grand Pavilion ,KY1-1104 Cayman Islands, 
Business phone number: +4915140355182
Business email: support@Primenovu.com 
Register Court: Cayman Islands